Student Life

There is various assistance on offer to the student studying in Australia. Few of the information is listed below.

Arrival in Melbourne

Arrival Assistance

The Student Welcome Desk at Melbourne airport, run by the government, is open at key studentarrival times and offers information, advice and a Welcome Pack when you arrive. For Welcome Desk opening hours, visit the Study Melbourne website.

Finding Accommodation

The following types of accommodation are available for international students.

Home Stay: This option is an opportunity for students to live in a private home, with a local family, couple or single person and learn about Australian life. You may need to compromise with living arrangements as you will need to fit in with the household’s routines and expectations. You will need to think about the things that are important to you. You may need to ask about how adaptable meal times are in relation to your studies and other commitments. You may also want to consider how the others will feel about your friends visiting, your music and the hours that you keep. There are different types of home stay arrangements:

Full Board: Usually includes a furnished room (bed, desk, lamp, wardrobe), three meals per day and bills (electricity, gas and water, but no telephone and internet). Some home stay providers may even do your laundry.

Half Board: Usually includes a furnished room (bed, desk, lamp, wardrobe) and bills (electricity, gas and water, but no telephone and internet). You have the use of the cooking and laundry facilities in the house.

Board in Exchange: Usually means free, or low cost, accommodation (including bills), in return for household duties such as cleaning, or childcare.

Lease/Rent: Renting an apartment or house is done through a real estate agent. You must sign a contract called a “lease” to rent the house, either month-by-month, or sometimes a 6-month, 12-month or 2-year lease is required. The lease entitles you to private use of the property for the duration of the lease. The advantage of this is privacy and independence. You must pay a bond (the equivalent of one month’s rent, which can be withheld to cover any damage you do to the premises). You are responsible for paying all bills (except water and council rates), maintenance of the property and providing all your own furniture and household items.

If you choose a house or apartment in a popular area, there will be stiff competition. The real estate agent selects the tenants who they believe are the most stable and able to meet the requirements of the lease.

Accommodation Type Approximate cost
Full Board (Home stay)  A$110.00 – A$270.00
Half Board A$ 70.00 – A$ 100.00 (plus expenses)
Board in Exchange Free or low cost (below A$70.00)
Leasing a House/Flat (shared ) A$100.00 – A$400.00 (unfurnished)

Useful internet sites for student housing are:

Useful rental accommodation websites are:

Student Visa Obligations

  1. Attendance

    International students studying VET courses are expected to attend all classes. However, students will be reported to the Department of Immigration and Border Protection (DIBP) only on the basis of unsatisfactory course progress (see Academic Progress). Check the International Student Attendance Policy & Procedure for  Courses here.

    International students studying ELICOS courses will be reported to DIBP if the students attend less than 80% of scheduled classes for their course. Please review the Attendance Policy and Satisfactory Course Progress Policy and Procedure. Reporting a student to DIBP is likely to result in the cancellation of the student’s Confirmation of Enrolment and cancellation of their student visa.

    Academic Progress

    If students do not make satisfactory academic progress they may be reported to DIBP which may lead to cancellation of their visa. Unsatisfactory academic progress is defined as failing more than 50% of units in any two consecutive study periods (one study period equals one term). A failure in more than 50% of units in one study period will trigger a review of academic progress by the Institute and the implementation of an intervention strategy. Failing a unit means being assessed as ‘Not Yet Competent (NYC)’ for a completed unit. In order to have the best chance of maintaining satisfactory progress you must:

    • Attend all theory and practical classes
    • Pay attention to the work and activities undertaken in class
    • Study the theory and practice the skills that are taught in class
    • Ensure that you are present for all assessment activities scheduled by trainers
    • Make an appointment with the Student Support Officer if you are having any difficulties with your studies

    In addition to the above minimum requirement, the Institute will implement counselling procedures and an intervention strategy when your teachers think you may be in danger of not meeting the requirements. Counselling and intervention may be triggered by any of the following events:

    • Failing key units in a study period
    • Failing two or more core units in any study period


    Reassessment administration fees

    You will need to pay a reassessment administration fee if you have attended less than 50% of scheduled classes for a unit or you do not complete assessments within the term in which they were offered.

    Reassessment fees are $20 per theoretical assessment and $100 per practical assessment (Hospitality courses only). You must repeat a unit if you miss an entire unit throughout the term. The repeat unit fee is $300 per unit. To avoid reassessment administration fees, come to class and submit all assessments on time.

    Change of Address

    Upon arriving in Australia, students are required to advise the Institute of their residential address and telephone number, and of any subsequent changes to those details. This is extremely important as the Institute is obliged to contact students at their last known address, and the Institute may send warning notices to help you prevent any breaches of your visa conditions.

    Students are required to update their contact details at least every six months. It is your responsibility and in your own interests to ensure that your contact and address details are always up-to-date with us and to ensure you receive important information about your course. Additional information on student visa issues is available on the Department of Immigration and Border Protection website.

    Overseas Student Health Cover

    Overseas Student Health Cover (OSHC) is a health insurance that covers the cost of visits to the doctor, some hospital treatment, ambulance cover, and some pharmaceuticals. International students must have OSHC while in Australia for the duration of their course of study. The OSHC must be paid before a student visa is issued. Mervic College can organise cover for you through Allianz Global Assistance OSHC if you wish. Contact our Student Services You can find out more about OSHC at

    Working on a Student Visa

    Australian Immigration laws allow students to work for a limited number of hours while studying on a student visa in Australia. Students can currently work 40 hours per fortnight during the Institute’s study periods and work full-time during breaks. However, work is not always easy to find and under no circumstances can students rely on income earned in Australia to pay tuition fees. For more information see Working in Australia.

Living in Melbourne

Melbourne is the capital city of the State of Victoria. Situated beside the Central Business District (CBD) is the well-renowned Yarra River and in the outer areas includes the beautiful beaches of Port Phillip Bay. It is an attractive, spacious city with an abundance of parks, gardens, sporting venues, and scenic places. Melbourne is also a sprawling city with suburbs extending up to 50km from the city center.


Melbourne is a truly multicultural city. The population is approximately 4.5 million. There are now people from over 140 nations living harmoniously together. This broad ethnic mix has brought many benefits to the city including a wide range of cuisines and over 2,300 elegant and cosmopolitan restaurants, bistros, and cafés.

Melbourne is considered to be the fashion (and shopping) capital of Australia and offers some of Australia’s biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets.

Melbourne has an excellent public transport system with trams, trains, and buses providing an extensive network throughout the city and suburbs.


Melbourne enjoys a temperate climate with four distinct seasons in the year. Below is a guide to average daily temperatures during each season.

Spring September − November 12°− 22°C
Summer December − February 28°− 32°C
Autumn March-May 12° − 20°C
Winter June – August 10° − 15°C

Melbourne does not have a specific wet season. It can rain at any time of the year.

Festival City

Known as Australia’s festival city, Melbourne provides lively festival entertainment every month. Major festivals include the Chinese New Year Parade, Moomba Parade, Melbourne International Arts Festival, Melbourne Food and Wine Festival, Spring Fashion Week, and the Melbourne Fringe Festival.

Melbourne’s primary community venue, Federation Square, hosts a great many multicultural festivals throughout the year, most of which are free, such as the Indian Film Festival, Diwali Indian Festival of Light, Japanese Summer Festival, Nepal Festival, and Fiesta Malaysia. Melbourne’s music festivals are many ranging from Indie music events that attract popular international acts to Jazz festivals.


More than 100 ethnic groups are represented in Australia, making it one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of indigenous cultures, early European settlement, and immigration from all parts of the world.

Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and communities. Mervic College Australia takes great care in looking after international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.


Although English is the official language, more than 2.4 million Australians speak a language other than English at home; more than 800,000 speak an Asian language, the most common being Mandarin, followed by Cantonese and Vietnamese, and another 800,000 speak a European Union language.

English, as it is spoken in Australia, is easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas, the differences are much less than those found in America, Britain, and Canada. As you improve your English, you will learn some of Australia’s colorful and often humorous slangs and have much fun explaining the meanings to friends and relatives.


Australia is predominantly a Christian country; however, all religions are represented. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples, and synagogues are located in most major cities.


Australia has a national healthcare system. All Australians pay a Medicare levy (additional tax) to fund the public health system to ensure that all Australians have access to public-system doctors, hospitals, and other healthcare services. People who pay extra into a private health insurance fund receive extra privileges when using private healthcare services.

You will find the usual healthcare services available in Australian suburbs.  Most institutions provide healthcare advice, and sometimes healthcare services, like counseling, for students. International students studying in Australia are required to have Overseas Student Health Cover (OSHC) for the duration of their student visa (see: Student Visa Obligations, in this section).


Australia has a fantastic variety of food. Its top-quality meat, fish, fruits, and vegetables are exported to markets worldwide. There is a large range of fruit and vegetables available at Australian produce markets. Students should be able to find the foods that they are used to at home.

Students can sample almost every type of cuisine in Melbourne’s many restaurants and cafés. Ethnic restaurants offer cuisines from all around the world. Good food at reasonable prices can be found at bistros, cafés, and Aussie pubs. For those who like takeaway, most of the major global fast-food chains are well represented. The adventurous might want to sample Australia’s bush tucker and national specialties like Kangaroo and Crocodile.

Sports and Recreation

Australians are very keen on sport and outdoor activities and have gained a worldwide reputation as tough competitors in individual and team sporting events. Australia has more than 120 national sporting organizations and thousands of state and regional sporting bodies. Australians are also enthusiastic about bushwalking, fishing, boating, and water sports.

Melbourne is also known as the sports capital of Australia. Some of the International sporting events include Spring Racing Carnival (Melbourne Cup), Australian Open (Grand Slam tennis), Grand Prix Motor Racing, World Series and Test Cricket, and Bells Beach Surf Classic.


Being centrally located in Melbourne’s CBD, Mervic College Australia’s campuses are close to a great array of entertainment options from ten-pin bowling, cinemas, and karaoke, to sophisticated art galleries, theatre, and dance events, as well the usual bars and clubs. Melbourne is Australia’s festival capital, with many free events held in the city and outer communities each month.  The city’s beautiful green and spacious surroundings are highly appealing for social, sporting, and other outdoor activities. There are plenty of opportunities for international students to have an enjoyable time with friends.


The electrical current in Australia is 240/250 volts AC, 50 cycles. The Australian three-pin plug is absolutely safe. Adaptors are usually required for most foreign appliances. A transformer may be required if students bring an appliance from overseas that operates on a different voltage.

Public Transport

Australia has an extensive public transport system that includes trains, buses, tramways, ferries, two major national airlines, and a number of regional airlines. With regard to public transport, metropolitan cities, including Melbourne are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Visit Public Transport Victoria at for details.

Public Transport Tickets

To use Melbourne’s transport ticketing system, which covers trams, trains, and buses, individuals must purchase a ‘Myki’ and remember to ‘tap on and off’ prior to and after the commute. They can be purchased and ‘topped-up’ (i.e. recharged with more funds) at some train stations, tram stops, or retail outlets such as 7-Eleven. Tickets are not available on public transport (i.e. on the train or tram). For more information, visit Students are advised to always pay for their fare and avoid fare evasion, which can attract steep fines.


Overseas students may drive in Australia on a valid Overseas Driver’s Licence, but if the document is not in English, the visitor must carry a translation with the permit. Visit for more details.


Metered taxicabs operate in all major cities and towns. Students can find taxi ranks at transport terminals, main hotels, or shopping centers or can hail cabs in the street. A light and sign on the roof indicate if a taxi is vacant. There is a minimum charge on hiring and then a charge per kilometer traveled. You do not need to tip cab drivers.

Rideshare Applications Services

Ridesharing services such as Uber, Didi, and Ola are also available and operate in most major cities and towns. Some popular places such as the Melbourne Airport have dedicated waiting zones for ridesharing services. Students are advised to always keep aware of their surroundings and be considerate of their routes and experiences.


Australia has a modern telecommunications system with mobile and internet access generally available at low cost. Public telephones are available at certain locations such as post offices, shopping centers and are often situated on street corners. Public payphones accept a variety of coins and Phone cards. Telstra Phone cards ( are pre-paid for use in public payphones and can be bought at a large number of retail outlets such as post offices and newsagents in denominations of $A5, $A10, $A20, and $A50. Credit phones take most major credit cards such as Visa and Mastercard and can be found at international and domestic airports, central city locations, and hotels. Mobile phones are very popular and can be purchased from a number of retailers.


Students should work out a budget that covers accommodation, food, transport, clothing, and entertainment. Childcare, if applicable, should also be taken into account.

The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone, and incidental costs. While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course, and lifestyle. For more information on Living in Australia costs, visit


During semester breaks, students may like to venture beyond Melbourne to experience more of Australia’s spectacular natural environment and great physical beauty, such as its marine parks and national parks (The Great Barrier Reef, Kakadu, and Uluru), the Queensland rainforests, and the pristine countryside and mountains of Tasmania.

Money and Banks

The Australian currency is the only legal tender in Australia. When students first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks, and major hotels. Travelers’ cheques are easier to use if already in the Australian dollar, however, banks will cash travelers’ cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will also cash travelers’ cheques.

It is a good idea to set up an Australian bank account. You will need to provide visa details and evidence of residency. Banking services in Australia are extremely competitive. All major banks have branches in cities and regional centers.

Most shopping centers have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals 24-hours-a-day. Many department stores, supermarkets, and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods. More information on banking is available at

20.20 Normal Bank Trading Hours

Monday to Thursday 9.30 am – 4.30 pm
Friday 9.30 am – 5.00 pm

Some banks are open on Saturday mornings.

Credit Cards

Credit cards are widely accepted around Australia. The most commonly accepted credit cards are Visa, MasterCard. American Express and Diners Club are accepted selectively and in some instances might incur a surcharge by the merchant.


Australia uses dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver-colored 5 cents, 10 cents, 20 cents, and 50 cent coins and the gold-colored $1 and $2 coins.


Tipping is not the general custom in Australia and service charges are not added to accounts by hotels and restaurants. In better-class restaurants, however, it is usual to tip food and drinks waiters up to 10% of the bill for good service.

Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

Studying at Mervic College Australia

The education system in Australia may be different than what you are used to. The atmosphere in classrooms and the relationship between trainers/teachers and students is generally informal and relaxed. There is a strong emphasis on doing reading and research work after classes.

Mervic College arranges for Student Orientation at the beginning of every term to give you an understanding of Australian culture and to introduce Mervic College and its services.

Academic Year

The academic year at MERVIC COLLEGE runs from February to late November, with four terms and two-week breaks (normally) between each term. Class term dates vary from year to year. Check the Academic Calendar before planning a trip back home for the holidays.

USI – Unique Student Identifier

All students undertaking vocational education and training must hold a USI and provide it to Mervic College during the enrolment process. If students do not provide USI, the Mervic College will not be able to issue a Certificate, Statement of Attainment, or Transcript for the training. For details on USIs please visit

Credit Transfer (CT)

Students who have completed identical units from their VET course at other institutions will be given recognition for these units on presentation of a verified transcript, Award, or Statement of Attainment. Application for credit transfer must be lodged in writing. The Credit Transfer Application Form is available during formal enrolment or at Mervic College’s website at

Recognition of Prior Learning (RPL)

Students who believe they already have some of the competencies in the VET course may apply for RPL. An essential requirement of RPL is proof that students currently have the required competencies. An application must be made using the RPL Application Form that will be made available during formal enrolment, or from our website at

Class Schedule

Mervic College runs classes seven days a week. Classes are scheduled between 8:30am and 9:00pm, depending upon the course. Maximum study hours in a day usually do not exceed eight hours but may be less than this depending upon the course. Please refer to your course timetable for precise details. Timetables are available from Student Services.

Course Delivery

Mervic College staff use a number of approaches for course delivery. These may include: teacher-led classroom delivery, workshops, practicals, seminars, e-Learning resources, tutorials and self-supervised study. During class time, students will be expected to participate by answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role-playing situations.


Student attendance is recorded daily (per class). Mervic College must ensure to record full student attendance records, including late arrivals and early departures.

International ELICOS students must attend at least 80 percent (%) of classes in each study period. If an ELICOS student’s attendance falls between 85% and 90%, Student Services will send the student a warning letter. Mervic College is obligated to report the student to the Department of Home Affairs if the student’s attendance falls below 80% in a study period.

International students studying VET courses are expected to attend all scheduled classes.


Assessments should support learner engagement in learning and the creation of supportive learning communities. Mervic College’s assessment system ensures that assessments (including RPL) complies with the assessment requirements of the training product and meet principles of assessment and rules of evidence.

Mervic College rigorously implements Principle of Assessment (Fairness, Flexibility, Validity, Reliability) and Rule of Evidence (Validity, Sufficiency, Authenticity, Currency) in its assessment procedures.

A range of assessment methods will be used to accommodate the diversity in learner learning styles and preferences. Assessment approaches used by trainers may include observation of performance in class, practical demonstrations, workshops or laboratories, case studies, projects, assignments, presentations, role plays, written tests and exams, and workplace-based assessment.

Students will be notified in advance of the time and form of an assessment. Students will be given the opportunity of at least one re-assessment for any competencies not achieved on the first attempt. Re-assessment fees may apply for subsequent attempts and for some practical hospitality units.

Work-Based Assessment

Work-based training and assessment, also referred to as practical placement, is a compulsory requirement for completing certain qualifications at Mervic College, such as those in hospitality, nursing or early childhood and care. Work-based assessment involves students working in a commercial enterprise to demonstrate their skills and to complete assessment requirements.

Mervic College will arrange practical placement at an approved commercial enterprise for students. The number of hours that a student must work is determined by the course requirement. While working in the commercial enterprise, students will be supervised by staff there, and by Mervic College staff (i.e. Work Placement Coordinator). Students will be covered by Work Cover insurance for the time they spend on work-based assessment.

For students completing the Hospitality course as Work-Based Training, assessment will be conducted at their workplace throughout the duration of the course by Mervic College staff.

As part of work-based training and assessment, students are required to maintain a log book that records their experience and attendance at both the commercial enterprise and Mervic College. The log book forms an essential part of course assessment and will be monitored regularly.

In situations where a student’s log book does not show completion of the required workplace experience, the student must undertake additional work-based experience to meet the assessment requirements.

Prior to Work Placement

Students will receive induction training at both Mervic College and their place of work before commencing work-based placement. Occupational health and safety training is part of Mervic College’s course content and takes place at Mervic College. Mervic College trainers simulate work-place situations within the classroom so that students can practice their knowledge and skills. Induction at the workplace allows students to become familiar with the workplace, procedures and staff. Work-based assessment applies to qualifications and units as per below.

Unsatisfactory Course Progress

International students enrolled in VET courses must meet the course progress requirements. Each student’s academic performance and course progress is monitored, recorded and assessed. Government regulations require that international students make satisfactory course progress, which means that you must pass at least 50% of units in each study period. Students who fail 50% or more units in a study period are contacted to attend an intervention strategy meeting. Students, who fail 50% or more units across two consecutive study periods in the same course, are then sent a Notification of Intention to Report the student to Department of Home Affairs for meeting unsatisfactory course progress requirements, which results in cancellation of the student’s COE.

Qualification Recognition

Qualifications gained at Mervic College are based on the principles, guidelines and standards set by the Australian Qualifications Framework (AQF), VET Quality Framework (VQF) and are recognised nationally.

Students who complete all assessment requirements for a VET qualification will be awarded a certificate corresponding to the completed course. Those completing assessment requirements for part of a qualification will receive a Statement of Attainment for completed competencies.

There shall be no requirement for Mervic College to issue any qualification prior to the satisfactory completion of the course. Mervic College has right to reverse any results as a part of academic monitoring and results are interim until the Statement of Attainment (SOA) or Certificate is issued. Where an MERVIC COLLEGE Course Coordinator finds that assessments do not meet the rules of evidence for completed assessments, he/she has the right to alter the outcome, recall the SOA / certificate and request for the student to be reassessed.

Completion of courses does not guarantee an employment outcome. Formal requirements other than educational qualifications (e.g. licensing, professional registration etc.) may apply to some occupations and locations. It is the student’s responsibility to research the formal requirements needed for their chosen occupation.

Pathways to Higher Education

Mervic College graduates may seek credits to the relevant degree programs at Australian universities. Mervic College has no special arrangements with any Australian universities at this time, and there is no guaranteed entry into university programs. As a general rule, students with high marks will have the best chance of being accepted by a university.

Student Welfare

Australia’s student policies are designed to ensure you receive fair treatment and are given the best opportunity to complete your studies in a supportive environment. These policies include the Access and Equity Policy and Procedure, Student Safety and Security Policy, Student Support Services Policy and Procedure, Student Code of Behaviour and Discipline Policy and Procedure, and the Complaints and Appeals Policy and Procedure.

If you do experience any personal problems or study difficulties, it is important to speak to a Student Services Officer as soon as possible who will do their best to help you resolve the situation.

Mervic College’s student policies are designed to ensure you receive fair treatment and are given the best opportunity to complete your studies in a supportive environment.

Student Code of Behaviour

The Student Code of Behaviour serves the best interests of all students at Mervic College. It is a code that requires the mutual respect of all students and must be adhered to at all times. Mervic College students should uphold:

    • the right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status
    • the right to be free from all forms of intimidation
    • the right to work in a safe, clean, orderly and co-operative environment
    • the right to have personal property (including computer files and student work), and the Institute’s property, protected from damage or other misuse
    • the right to have any disputes settled in a fair and rational manner (through MERVIC COLLEGE  Australia’s Complaints and Appeals Procedure)
    • the right to work and learn in a supportive environment without interference from others
    • the right to express and share ideas and to ask questions
    • the right to be treated with politeness and courteously at all times.

Refer to Student Code of Behaviour and Discipline Policy and Procedure for more information.

Non-Compliance with the Code

In the event of non-compliance with the Code of Behaviour, the following three-step procedure for discipline is applied.

Step 1: An Institute staff member will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included in the student’s personal file on the student management system.

Step 2: If the issue or behaviour continues, students will be invited for a personal interview with the Academic Principal (or a nominee) to discuss this further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file.

Step 3: Should the issue or behaviour continue, the student is given a final warning in writing and a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file.

If the behaviour persists after the three steps have been followed, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended and/or cancelled. In the case of international students, suspension or cancellation of their enrolment will be reported to Department of Home Affairs and may affect the student’s visa status.

Plagiarism, Collusion & Cheating

Acts of plagiarism, collusion and cheating are not permitted in any student work completed for assessment and will result in a written warning and repeating the unit of work, incurring any associated charges (e.g. reassessment fee). If a student is caught engaging in these acts a second time, they may be suspended or expelled from Mervic College, which may result in the cancellation of their enrolment (i.e. cancelling of confirmation of enrolment for international students). All work submitted must be an accurate reflection of the student’s level of competency.

For clarification of the terms and definitions:

Plagiarism: Means taking or using another person’s ideas or work and passing them off as your own ideas or work.  Plagiarism is also failing to acknowledge adequately any ideas that are not your own.

Collusion: Is when two people work together to intentionally gain an unfair advantage in their assessment by, for example, authoring a task jointly that should be completed individually, or allowing someone to pass off your information as their own.

Cheating: Means preparing information in a way that gives you an unfair advantage: for example, copying someone’s work during a test, or copying another student’s assignment, or allowing another student to use your work for their own assessment task.

Students may seek assistance from either their trainer or Student Services if they would like any tips, suggestions or help with their assessment or further understanding of the above circumstances.

Student Complaints and Appeals Procedure

Mervic College has a Student Complaints and Appeals Policy and Procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have.

The Student Complaints and Appeals Procedure includes a requirement that an independent mediator be appointed for a fee (payable by students) if the student is dissatisfied with the resolution proposed by Mervic College. Students will also be supported to seek an external appeal process through the Overseas Student Ombudsman or 1300 362 072.

Mervic College’s Student Complaints and Appeals Policy and Procedure policy can be obtained from Student Services or viewed on our website

15 Use of Personal Information and Privacy

Students’ personal information will be collected by fair and lawful means which is necessary for the purpose of enrolment and administration at Mervic College. Mervic College is committed to ensuring the confidentiality and security of all student information provided in accordance to the Commonwealth Privacy Act (2000). In addition, Mervic College’s Privacy Policy provides procedures for how Mervic College collects, stores, uses and disseminates student information with reference to the record management system and the Victorian Freedom of Information Act (1982). Mervic College’s Privacy Policy and Procedure can be obtained from Student Services

Information is collected during your enrolment in order to meet Mervic College’s obligations under the ESOS Act 2000, National Code 2018 and to ensure student comply with the conditions of their visas and their obligations under Australian immigration laws. The authority to collect this information is contained in ESOS Act 2000, Education Services for Overseas Students Regulations 2001 (ESOS Regulations 2001) and National Code 2018.

Information collected about students during the enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if applicable, to the Tuition Protection Service. In other instances, information collected during enrolment can be disclosed without the student’s consent where it is authorised or required by law.

It is a requirement of the VET Quality Framework that VET students can access personal information held by Mervic College and may request corrections to information that is incorrect or out of date. Students should apply in writing to the Student Services Manager if they wish to view their own records.

Access and Equity Policy and Procedure

Mervic College’s Code of Practice includes an Access and Equity Policy and Procedure. It is the responsibility of all staff to ensure the requirements of the Access and Equity Policy and Procedure are met at all times. It is available from Reception, Student Services or on Mervic College’s website from

Tuition Fee Payment & Refunds

Tuition fees for each study period must be paid in advance, unless a payment plan is made with the Institute. All fees quoted are in accordance with CRICOS requirements and include all materials. Tuition fees quoted are in Australian dollars, valid for 2015 and subject to change. The price is indicative only. We recommend you call MERVIC COLLEGE to determine if you are eligible for fee variation based on your individual circumstances. The fee structure applying to your course will be outlined in full during your formal enrolment.

Late or non-payment: A late payment fee may be levied on students who pay their fee after their fee payment due date. Continued unpaid fees will result in the automatic cancellation of a student’s enrolment at the end of any appeals process (where applicable). Mervic College maintains the right to withhold student results until any outstanding tuition fees are paid in full.

Withdrawal from the course: Upon receiving a written notice of withdrawal, MERVIC COLLEGE will refund tuition fees, less an Administration Fee of $200. No refund is available after the course has commenced, unless special circumstances apply, such as circumstances of a compassionate nature, or death or severe illness in the immediate family.

Refund requests: All requests for refund must be made in writing by way of an Application for Refund form, clearly stating the reason for the refund, and must include any documentation that supports the request, such as a completed Course Withdrawal Form provided by the Institute.

Relevant Legislation

A range of legislation is applicable to international students of Mervic College. Mervic College staff will liaise with students to ensure that the requirements of relevant legislation for Mervic College students are met. Students should refer to the website indicated or contact Mervic College directly if they require further information. There may be additional, course-specific legislation that is also relevant. Information about this legislation will be provided during the classes, as applicable. Information on important legislative and regulatory requirements can be found at the following websites:

    1. help avoid workplace injuries occurring
    2. enforce Victoria’s occupational health and safety laws
    3. provide reasonably priced insurance for employers
    4. help injured workers back into the workforce
    5. manage the workers’ compensation scheme by ensuring the prompt, and delivery of appropriate services and adopting prudent financial practices.

Personal Property and Security

Students are responsible for safeguarding their own personal property. Mervic College accepts no liability for lost or stolen student property on Mervic College’s premises or when students are on authorised excursions for course purposes.

If you have any concerns at all about your personal safety while on campus, please discuss this immediately with your trainer or Student Services.

Mobile Phone Usage

Students are not permitted to use mobile phones in the classrooms.

Dress Code

Mervic College requests that students dress in an appropriate, professional and respectful manner, which excludes attire such as very short skirts, singlets and thongs. Trainers have the right to refuse students permission to attend class if their clothing is deemed to be inappropriate.


Smoking is strictly forbidden inside the building (including stairwells and toilets) and outside the front entrance.

Drugs and Alcohol

At no time will students under the influence of drugs and/or alcohol be permitted on campus. Taking drugs or drinking alcohol on Mervic College’s campus is strictly forbidden.

Emergency Procedures

Please take time to familiarise yourself with the Emergency Evacuation diagrams and location notification of First Aid kits, which are visible on each floor in the foyers outside the elevators.

In the event of an emergency, such as a fire or bomb threat, you must be able to act swiftly and promptly. Emergency exits are via the building’s stairwell(s).

If you are required to leave the building due to an evacuation, go to the designated Primary Assembly Area (place to meet) as per the campus, which is illustrated on the Emergency Evacuation Diagram.

Education Services for Overseas Students (ESOS)

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding period of study. Australian laws promote quality education and consumer protection for overseas students. These laws are known as the Education Services for Overseas Students (ESOS) framework and they include The Education Services for Overseas Students Act 2000 (ESOS Act 2000) and National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018 (National Code 2018). Mervic College is governed by the ESOS framework and is committed to fulfilling its obligations under ESOS Act 2000 and National Code 2018.

For a full description of the ESOS Framework, please refer to our website at

Change of Institution or Course

National Code 2018 restricts Mervic College from enrolling transferring students prior to a student completing 6 months of their principal course of study. This means that Mervic College is unable to knowingly enrol a student transferring to Mervic College who has not completed at least 6 months of their initial principal course without meeting specified criteria.

Students who have studied longer than this period of 6 months can apply as normal and no letter of release is required to be sighted. The following procedures have been separated into ‘Incoming students’ and ‘Outgoing students.’ A student may cancel/withdraw their enrolment where they have decided to discontinue studying with Mervic College. Student must not have any outstanding tuition fees prior to applying for a cancellation/withdrawal of their enrolment. If the course has commenced, the student will have to make the payment of the tuition fees for that particular study period. Students wishing to cancel/withdraw their enrolment must complete the Withdrawal and Refund Application Form and submit it to Student Services. This application must include all supporting documentation as required by their application for it to be considered. The withdrawal will only take effect once the decision of acceptance has been made.

Please refer to the Fees Payment and Refund Policy (International Students) from the Mervic College website

Deferred or Suspended Studies

This includes leave of absence for any length greater than 5 days.

Students may initiate a request to defer commencement of studies, or suspend their studies, on the grounds of compassionate or compelling circumstances. The request must be made in writing to Mervic College.

Reasons for suspending an enrolment are limited to extenuating circumstances such as:

    • personal illness (for example, student is going to the hospital)
    • bereavement (death of an immediate family member), or
    • serious illness of an immediate family member.

If students know that they will not be attending classes during the study period, they should contact Mervic College and arrange an appointment to discuss their circumstances. Subsequent to the meeting with Mervic College, and after providing documented evidence supporting their circumstances/reasons for seeking suspension or cancellation of enrolment, students will be required to complete and submit an Application for Suspension of Studies, Deferral and/or Leave Form, available from Student Services or at

Mervic College Initiated Suspension

Mervic College may decide to suspend or cancel a student’s enrolment on its own accord in response to misbehaviour by a student. Deferral of commencement, suspension of enrolment and cancellation of enrolment has to be notified by Mervic College and this may affect the course duration. Deferral of commencement, suspension of enrolment and cancellation of enrolment has to be reported to the Department of Home Affairs by Mervic College and this may affect the status of a student visa. Students will be advised to contact the Department of Home Affairs regarding the status of their visa and their options, as applicable.

Refund Policy

If a student visa application or visa renewal is refused by the Australian Government, a full refund of course fees, less administration fees, will be made. The administration fee is $500 or 5% of the total paid course fees, whichever is lesser. Mervic College will process the refund within 28 days (20 working days) from the day the student visa is refused by the Department of Home Affairs.

For more information on refunds if a student visa is refused, students may speak to Student Services.